This position is highly engaged in the customer service process. They will be directly assisting Client Managers committed to best in industry customer service.Responsibilities include, but are not limited **Enrollment and ** Assist with enrollment in benefit plans, process changes, and maintain accurate records in management systems.Data Entry and ***** Input data into management systems, generate reports, and track employee benefit data.Communication and ***** Develop and distribute benefit communications, assist with open enrollment events, and provide information on plan options.Compliance and ***** Assist with auditing benefit plans, ensuring compliance with regulations, and maintaining accurate benefit records.Vendor ***** Work with providers and other vendors to resolve benefit-related issues and provide support.Client ***** Answer client and employee inquiries via phone, email, or in person about benefit plans, eligibility, enrollment, and other related topics.Other ***** Assist with other administrative tasks as needed, such as preparing reports, maintaining files, and supporting wellness initiatives.**Align with company valuesEngaged with QBQ AttitudeExcellent ** Strong verbal and written communication skills to interact with clients, employees, and vendors.***** Ability to maintain accurate records, process data, and follow procedures.Organizational ***** Strong organizational skills to manage multiple tasks, prioritize workload, and meet deadlines.***** Ability to identify and resolve benefit-related issues, research solutions, and provide clear explanations.Computer ***** Proficiency in HRIS systems, Microsoft Office applications (Word, Excel, Outlook), and other relevant software.Customer ***** Provide excellent customer service to clients and employees, ensuring a positive experienceGA Resident Life & Health LicenseMinimum 2 years EB client support
Job Title
Employee Benefits Client Assistant