PURPOSEðŸ“Location: Atlanta, GA | Hybrid - 4 days in office, Fridays remoteWe're looking for a Credit Analyst to join our high-performing Commercial Business Account (CBA) team. In this role, youll manage a portfolio of commercial accounts, support credit processing, and drive strong relationships with Pro and Commercial customers in the construction and materials supply space.What You'll Do:Own a portfolio of B2B collections accountsPartner with internal store teams to resolve credit line and billing issuesProcess credit applications and support customer approvalsSupport lien management and billing reconciliationBuild long-term relationships with commercial clients and store leadershipAnalyze reports and contribute to program improvementsAssist in rollout of credit initiatives and store trainingWhat You Need:2+ years of commercial collections experience (construction or B2B materials preferred)Familiarity with mechanic's liens and/or credit processing a plusComfortable working in a fast-paced, high-volume environmentStrong communication, customer service, and Excel skillsExperience with NetSuite or Backtrax a bonusBachelor's in Finance or Business preferred (not required with strong experience)Perks of the Role:Team-first culture in a growing departmentExposure to strategic credit operations and national commercial accountsFlexibility between 8 AM-6 PM schedulesOpportunity for long-term growth with a leading brandMinimum Eligibility Requirements:Bachelor's degree in Finance or Business preferred 2+ years of experience in the credit and collections processStrong analytical skills and the desire to promote program growth and process improvement opportunitiesStrong interpersonal skills and the ability to interact with all levels of the companyAbility to communicate effectively orally using tact and courtesyProficient with Microsoft Office Suite (Intermediate level in Excel)Must be detail oriented and organizedAbility to multi-task, meet deadlines, and work in a fast-paced environmentAbility to engage with customers, begin a conversation, build rapport, and handle objections.Ability to develop and manage customer and store associate relationshipsCustomer service focus with the ability to listen to customer needs and recommend solutionsExcellent verbal, written, and interpersonal communication skillsAbility to work effectively in a team environmentAbility to navigate multiple computer systems, applications, and utilize search tools to find informationComfortable receiving ongoing performance feedback and coaching.Essential FunctionsCreate, prepare and update reports by collecting and analyzing information.Resolve complaints by investigating issues and composing responsesPerform billing and reconciliation activitiesPrepare statements and other supporting documentation as necessary to generate prompt customer payments and manage AR portfolio including customer refundsWork directly with customers, Pro store associates, store managers, outside credit agencies and Treasury to facilitate credit and billing solutions Apply analytical and critical thinking skills to perform variance analysis and advise on action steps in resolving discrepanciesGather financial information from customer web-sites, D & B, Credit Risk Monitor and other available tools.Assist with training F&D associates about the commercial credit programs and their featuresMaintain confidentiality of proprietary informationProvide timely response to all customers inquiresThis person may be responsible for collections, cash applications, disputes and /or any other job-related duties or special projects as assigneeJoin a fast-paced, high-growth company where your product visions turn into what our customers put in their carts.WORKING CONDITIONS (TRAVEL, ENVIRONMENT)• Limited travel required including air and car travel• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.• The noise level in the work environment is typically quiet.Hybrid role: Monday - Thursday in officeBenefits & RewardsBonus opportunities at every levelNon-traditional retail hours (we close at 7p!)Career advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus Program80 hrs. annualized paid vacation (full-time associates)4 paid holidays per year (full-time hourly store associates only)1 paid personal holiday of associate's choice and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Opportunity StatementFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Job Title
Commercial Collections