Job Title

Help Desk TechnicianAn excellent Help desk technician must have good technical knowledge, must be able to communicate effectively to understand client issues, must possess excellent problem-solving skills and must be able to effectively describe the uncovered solution. They must also be client-oriented and patient to deal with difficult clients. This person must be highly focused, so that they do not stray from the efficient and effective resolution of the client's issue(s).The goal is to create noticeable value for TST clients that will help preserve the company's reputation and business.Responsibilities:Serve as the first point of contact for clients seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by clientsWalk the client through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update client status and informationPass on any feedback or suggestions by clients to the appropriate internal team member(s)Identify and suggest possible improvements on proceduresInstalls and supports products, processes and hardware related to execution of supported clients' IT systems and servicesPromptly and properly document activities and communications associated with clientsMust work to complete system checks for TST clientsMust complete projects as assigned by Management.Skills & Characteristics:Ability to work in a fast-paced environmentWorking knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation softwareWorking knowledge of Windows networking and operating systemsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsClient-oriented and cool-temperedBenefits and Perks:401 K MatchingBereavement LeaveDental, Life, Vision InsuranceHealth Insurance10 Paid HolidaysMilitary Leave108 PTO Hours/yearThe Solutions Team is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.The Solutions Team has been recognized by the Mississippi Business Journal the last 5 years for "Best Places to Work in Mississippi"Our CEO was just recently recognized by MS Business Journal for "2020 TOP CEO's of Mississippi"Job Location:Flowood, MississippiPay Range (Depending on Experience) $30,000.00 - $38,000.00Additional Compensation 401k - 4% Dollar for Dollar Match - $1,520.00 BC/BS Health Insurance - $6,000.00 Cell Phone Allowance - $600.00 KPI/MBO Bonus Plan - $1,500.00 10 Holiday Pay - $1,520.00 Paid Day off for your Birthday - $152.00 104 hours per year of PTO - $1,976.00 Paid Company RetreatsTotal Additional Compensation - $13,268.00QualificationsBachelor of Science degree in a relevant fieldStrong technical support and software troubleshooting skillsProficiency in computer management and desktop supportKnowledge of Microsoft Office and computer networkingFamiliarity with VPN, TCP, SCCM, and GPOExperience with Mac OS and Windows operating systemsExcellent communication skills and military background preferredJob Type: Full-timePay: $36,400.00 - $50,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceTuition reimbursementVision insuranceSchedule:8 hour shiftOn callEducation:High school or equivalent (Preferred)Experience:Help desk: 1 year (Preferred)Windows: 1 year (Preferred)Work Location: In person