Job Title

JOB TITLEInside Sales Manager (Full-Time Dover, NJ 07801)COMPANY OVERVIEWDover Tubular Alloys, Inc. is a family-owned and privately held master distributor of Stainless Steel, Nickel Alloy, and Aluminum Tubular Products exclusively serving metal wholesalers, distributors, and service centers.  Our company is committed to offering high-quality materials and exceptional customer service.  Dover Tubular operates locations in Dover, NJ and Houston, TX.  Visit for more information.TACTICAL & STRATEGIC RESPONSIBILITIESThe Inside Sales Manager will lead and motivate a team of sales representatives to achieve and exceed sales targets. This role is crucial for driving revenue growth, fostering strong customer relationships, and ensuring efficient sales operations. The Inside Sales Manager will be responsible for coaching, performance management, and strategic planning within the inside sales department, working closely with the sales team & other departments to promote and sell our diverse range of alloys.Key Responsibilities:Team Leadership & DevelopmentManage, mentor, and motivate a team of inside sales representativesConduct regular one-on-one and group coaching sessions / performance reviewsIdentify training needs and develop programs to enhance sales skills and product knowledge.Foster a positive and results-oriented team environmentSales Strategy & ExecutionDevelop and implement inside sales strategies to achieve company goals and individual sales targets.Monitor sales metrics, analyze performance data, and implement corrective actions as neededCollaborate with the Business Development Team and other departments to ensure seamless customer experience and alignment of sales effortsIdentify new business opportunities and market segments for growthCustomer Relationship ManagementOversee the inside sales teams efforts in building and maintaining strong customer relationshipsManage your own book of business including Key AccountsEnsure high levels of customer satisfaction and address any escalated customer issuesWork with the team to understand customer needs and provide appropriate product solutions from our product / services rangePeriodic travel to meet with high-level clientele in coordination with Business DevelopmentOperational ExcellenceOptimize inside sales processes for efficiency and effectivenessEnsure accurate and timely order processing and communicationUtilize CRM systems to track sales activities, manage pipelines, and generate reportsStay informed about product specifications and industry trends related to steel,  nickel, & aluminum alloysQUALIFICATIONSBachelor's degree Minimum of 3 years of industrial sales experience (preferably in stainless steel products)Significant knowledge of metals / metals industryAbility to successfully manage & motivate a sales teamAn energetic personality with a customer-oriented mindset and a willingness to go above and beyond expectationsThe ability to read, write, and speak English and to effectively & professionally communicate with customers, employees, and managementGood mathematical and mechanical aptitudeThe ability to efficiently use Microsoft Excel, Word,Prior experience with Gmail based e-mail & suite of tools (Sheets, Docs, Forms, Calendar, etc.)COMPENSATION & BENEFITSAdditional pay commensurate with experiencePTO Commensurate with years workedPerformance Based Compensation / Bonus PlanComprehensive Health plan, 401K  + Max Match, Life Insurance, Dental, Vision, Paid Holidays