Job Title

A TekStream client, a company that supplies financial and security products and services to banking customers, has an immediate need for a Field Service Technician for the Jackson territory. This individual will be tasked with maintaining a high level of quality, excellence, and professional appearance throughout their duties in the field.**You will be responsible for a variety of tasks providing on-site maintenance, tech support, and customer training of ATMs, TCRs, Alarm Systems, CCTV systems, and banking equipment.Service and Install banking equipmentDiagnose & repair equipment malfunctions.Responding to service calls and customer trainingGathering equipment, parts, and supplies for maintenance or installation activities.Maintaining proper parts inventory levels in vehicle for service calls.Provide phone tech support when available.Make calls to customer prior to service calls to try and alleviate issues over the phone.Report accurate records of hours and materials used via our technician phone app.Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.Plan ahead to minimize time onsite and prevent multiple trips.Act in a leadership capacity when onsite with newer or less experienced employees.Train customers to utilize any newly installed equipment when needed.Keep Service Dispatch Operator informed of any changes in plans or issues that arise.Work closely with Service Dispatch Operator to coordinate service calls.Perform additional functions incidental to service technician activities.Various Physical Tasks, *** Standing, crouching, or kneeling for extended period of timeClimbing and working on laddersLifting heavy objects (over 50 lbs.)8 hour shift, Monday-FridayQualifications/**** High School Diploma, GED, or other equivalentPrevious Alarm, Access Control, CCTV or Banking Equipment experience preferredGood interpersonal and communication skillsProven record of punctualityIntermediate electrical & mechanical skillsTeam-oriented attitudeSystems-oriented thinkerNetworking & software background is a plus