Job Title

Service Tech Support Specialist The Service Tech Support Specialist is a trained professional engaged in performing field installation and its maintenance. Technicians are responsible for the field operation, troubleshooting, repair, and client training of devices in an assigned location. The Service Tech role may also include training a plants maintenance team or other key colleagues on how to perform equipment maintenance.The Service Tech Support Specialist delivers service and customer assistance during field visits according to the clients requirements. They also manage all on-site implementation, diagnostics, and testing.Responsibilities·       To offer service and customer assistance during site visits·       Send technical documentation and drawings to customers·       Assume remote control over customers computers when necessary to resolve problems.·       Obtain technical documentation and drawings to complete customer manuals.·       To manage the workflow as per the given schedule·       They work onsite, fitting, repairing, and performing maintenance needed for the startup·       To diagnose faults or technical issues and find proper solutions·       To produce detailed service reports for the field visits·       To follow organizational processes and protocols·       To comprehend customer needs and make suitable suggestions·       To build confident relationships with customers with better work protocol· Testing and troubleshooting for faulty devices and during startup.·       Complete switching mechanisms configuration, fixing, and cable routing.·       Proficiency with Microsoft Office software and general computer technology skills.·       Work safely without presenting a direct threat to oneself or others.·       Compliance with all safety rules and guidelines.·       A strong work ethic and great attitude are needed.. Other duties as assigned by the Supervisor.·       Consistently adhere to assigned work schedule, ensuring punctuality and reliability.Requirements:Travel is required.Other duties as assigned by the Supervisor.Valid Drivers License requiredAll job offers are contingent upon successfully passing a pre-employment drug screen.Skills:Both of the following skill sets are preferred, but adequate proficiency in at least one of the two skill sets is required. Appropriate technical degrees or relevant experience are both acceptable.Electrical/Controls SkillsetUnderstanding electrical schematics and component specificationsIndustrial electrical machinery troubleshootingAbility to perform in-place electrical repairs and upgradesPLC, HMI, and other programming troubleshooting controlsAble to communicate problems with electrical engineers when neededMechanical SkillsetUnderstanding of mechanical and assembly prints, components, and general functionsIntegrated fluid systems (hydraulic, pneumatic, water) troubleshootingSome level of welding and other fabrication skills for in-place repairsAble to troubleshoot problems associated with the mechanical build of a machine, including proper fasteners, welds, materials, coatings, tooling, and assemblyAble to communicate problems with mechanical engineers when needed