Job Title

BASO, a global leader in the architectural lighting industry, is searching for a Customer Service Representative based in Connecticut. This position, reporting into the Customer Service Manager, will have the opportunity to collaborate with a young dynamic team at BASOs state of the art U.S factory and showroom in Oxford.BASO offers an exciting fast paced environment in an expanding company with opportunity to grow. Furthermore, you can expect to take advantage of a comprehensive benefit package.This position is Full Time, Monday-Friday. Work Location: Oxford, Connecticut (this is not a remote position)Your responsibilitiesProcess quotes and purchase orders in a timely mannerWork directly with our regional sales manager and sales agency (within the assigned territory)Convey updates for quotes and orders to our stakeholdersEnsure customer support and coordinate post-sales related topics in collaboration with our technical support teamProvide feedback to the department head regarding service-related issues or customer concernsContribute to customer satisfaction via effective communication internally and externallyRequirementsExcellent written & verbal communication skillsCustomer focused & teamwork orientedProblem solving & analytical skillsTime management & multitasking is essentialMinimum of one year experience in business-to-business or manufacturing customer serviceProficiency in Microsoft suite (Outlook, Excel, Word, etc.)Knowledge in order processing in a manufacturing environment is a plusTechnical knowledge is an advantage as wellThe ideal candidate will be required to pass a drug screening and background checkBenefitsStarting from $20 per hourBased on knowledge and experience a higher pay is feasible401(k) + matchingHealth, Dental & Vision insurancePaid time offAbout BASOAt BASO, we rely on a flat organizational structure and place a tremendous amount of trust in our employees to promote self-dependence and creativity. This leads to success both personally and for the entire company.A company's success is the result of the success achieved by its employees. Those who embrace this idea know how important it is to foster a company culture that allows and actively encourages employees to achieve ongoing success. Here at BASO, this is precisely the goal we have set for ourselves. This requires a climate of appreciation for the work of every individual, as well as a wide range of development opportunities, open communication, and the acceptance of responsibility.We promote honest and open communication between employees and supervisors and colleagues who support one another at all times. BASO believes that open office plans that includes spacious rooms, fine furnishings, and state-of-the-art office equipment creates a work climate that allows everyone to put forth their best performance.Job Type: Full-timePay: From $22.00 per hourExpected hours: 40 per weekBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceShift:Day shift. Work Location: In person