Job Title

***** ROLE AND RESPONSIBILITIES• Receive and resolve inbound telephone calls• Create and dispatch new service request orders• Coordination of technician schedules• Prepare service documents for centralized billing department• Critical and special account follow up to ensure completion and customer satisfaction• Respond to customer requests regarding pricing, order changes, payments, cancellations and invoice adjustments• Review and resolution of open work orders• Assist in inventory management and warehouse functions• The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.• Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.• Maintain a professional and friendly manner at all times with walk in counter customers, inbound telephone customers, Franchise Owners, technicians, field offices, team members and management.• Other duties as required• Accept and process customer credit card paymentsQUALIFICATIONS AND EDUCATION REQUIREMENTS• Call Center / Customer Service experience• Excellent organizational skills and attention to detailPREFERRED SKILLS• Ability to type 50 WPM or higher• Candidate must be proficient in excel and Microsoft office.• Candidate must be capable of working in a busy and fast paced environment without difficulty• Candidate must be capable of working without supervision during unattended shifts• Solid time management skills and the ability to prioritize is a must• Candidate must be an effective team participant willing to support team players, management team and other departments• Excellent communication skills a must• Ability to meet goals and work independently upon completion of trainingADDITIONAL NOTESFireMaster is a leading Fire Suppression Service provider in the United States and a division of Johnson Controls. We are looking for energetic candidates to join our team.