About **Pocket Link is a tech company providing supply chain automation software for B2B vendors. Were looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.What You’ll *Respond to customer inquiries via email, phone, and chatTroubleshoot basic technical issues related to our software and Windows-based systems.Assist customers with installations, updates, and configurationsDocument support interactions and solutions clearlyCollaborate with the tech team to escalate complex casesLearn SQL Server basic queries to be able to support more advanced cases.What We’re Looking ****Strong English communication skills (spoken and written)Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)Quick learner with the ability to follow technical instructions.No college degree required – skills, attitude, and reliability matter moreWhy Join Us?Friendly and supportive teamOpportunity to grow with a tech company that values your inputTraining provided – we invest in your success
Job Title
Customer Support representative (Tech-Oriented)