Job Title

Were hiring a Customer Service Representative on a part-time basis for a growing client in Milford. This role is ideal for someone who thrives in a fast-paced, customer-driven environment and enjoys being a key player in ensuring smooth order processing and client satisfaction.Key **Serve as the primary point of contact for customers via phone, email, and online portalsAccurately enter and manage orders in the ERP system, including sending order confirmationsProvide timely updates on order status, shipping details, and general inquiriesOnboard new customers by creating accounts and collecting necessary documentationGenerate and send sales invoices upon order shipmentAssist the sales team with preparing quotes for spare parts and product configurationsMaintain detailed and accurate records of customer communications and transactionsSupport general administrative tasks and other duties as assigned**Previous experience in customer service or inside sales (B2B/manufacturing industry experience is a plus)High school diploma required; some college coursework preferredStrong communication skills-both written and verbalHighly organized with strong attention to detailAble to multitask and adapt in a dynamic, start-up style environmentProficient in Microsoft Office (Word, Excel, Outlook)Experience with ERP or CRM softwareAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.