Job Title

A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector.**Oversee order processing and reporting through the ERP system.Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment.Proactively identify and resolve any order fulfillment issues or documentation discrepancies.Troubleshoot packing challenges and generate labels as needed.Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff.Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk.**Minimum of 5 years’ customer service experience in the apparel industry.Proven experience in order entry/management and reporting.Background in logistics with a solid understanding of warehouse operations.Ability to multi-task and prioritize workload effectively.Excellent team player who can adapt to various responsibilities as required.Strong follow-up skills paired with exceptional organizational abilities.Outstanding written and verbal communication skills.Familiarity with wholesale apparel industry processes and ERP systems specific to apparel.Proficiency in Microsoft Office products.Must possess EDI knowledge.If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!