Job Title

NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.Hourly ***** $20.00***** Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window***** On-site 3 days per week (Tuesday-Thursday) in our Tempe officeYou **Deliver exceptional customer support via email, chat, and phoneReview and respond to 40-50 support tickets dailyCommunicate with pharmacy partners, patients, and internal team membersAnswer questions about prescription orders, refunds, tracking and delivery, and related issuesWhat you *BA / BS Degree (entry level applicants are welcome!) or extensive support experienceExperience in retail, hospitality, restaurant, customer service and/or pharmacy experienceProactive energy to thrive in a fast-paced tech startup environmentSupport skills over phone, chat, and e-mailPreferred experience with Zendesk, Salesforce or Gladly is idealOutstanding customer service skills, including active listening and de-escalationWhats in it for *Compassionate and driven colleagues in a collaborative, high-impact environmentAccelerated career growth in a fast-growing companyDirect access to executives and a transparent company cultureRare opportunity to shape the future of healthcare and improve the lives of millionsWe are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you doMedical / Dental / Vision / 401K package that fits your needsGenerous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year11 Paid HolidaysWork in a beautiful new office overlooking Tempe Town LakeAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at ** Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.