Job Title

As a Field Service Technician – QCS, you’ll be responsible for executing service work in accordance with ABB’s safety and quality standards for our Quality Control Systems (QCS). You’ll play a critical role in delivering exceptional service and supporting long-term customer success.In this role, you *****Perform field service activities—both remotely and on-site—within your certified service categories.Plan and execute service tasks based on customer orders, ensuring timely and high-quality completion of work.Communicate proactively with customers, keeping them informed on timelines, expectations, and project updates.Identify improvement opportunities while on-site to enhance system performance and eliminate customer pain points.Troubleshoot technical issues using electrical drawings and test equipment to diagnose and resolve problems.Prepare and manage material lists, ensuring that all necessary parts, tools, and equipment meet quality standards.QualificationsAssociate’s degree in a related technical field and 2+ years of experience in electrical/electronics, instrumentation, or process control (including military experience)— OR—High school diploma/GED with 4+ years of relevant work or military experienceMechanical and electrical aptitude with a basic understanding of electrical theory and safety standardsAbility to read and interpret electrical drawings to troubleshoot systems up to 240 VAC / 870 VDCProficient with electrical test tools such as voltmeters and multimetersStrong customer service mindset with clear communication and problem-solving skillsAbility to travel up to 15% for training or to support other customer sites as neededMust be able to safely identify and work around high-voltage systems (above 240 VAC / 870 VDC)