Job Title

Job ***** Customer Service Representative***** Grants Pass OR Pay ***** $15-$16/hr. Work ***** AM – 5:00 PM (Monday to Friday) As a Customer Service Specialist, you will be the voice of our company, delivering outstanding support through phone, email, and chat. You’ll play a vital role in ensuring each customer interaction is handled with professionalism, empathy, and accuracy, aligning with our high standards for quality and efficiency.Key ResponsibilitiesDeliver top-tier service by responding to customer inquiries and processing orders with minimal errors.Maintain a courteous, empathetic, and professional demeanor at all times.Apply in-depth knowledge of our product offerings and company procedures.Achieve first-call resolution through consistent follow-through and problem-solving.Promote additional services and current promotions effectively.Accurately document and escalate customer concerns, ensuring swift resolution.Communicate proactively with supervisors and managers to meet customer expectations.Collaborate cross-functionally to support customer satisfaction and product accuracy.Participate in team meetings, training sessions, and professional development initiatives.Performance GoalsQuality ***** Maintain a 90%+ rating across all communication channels.***** Complete 8 transactions/hour (6 for chat).***** Maintain at least 85% online accessibility.***** Ensure 99% of customer interactions are answered.***** Meet all attendance policy expectations.***** Complete all training requirements and follow through on development plans.Benefits InfoRussell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.