Job Title

Candidates must have 3+ years of experience in account management.Melon Local is looking for an enthusiastic Client Success Manager who has a passion for building world-class relationships and delivering excellent results! If you’ve ever wanted to grow your career with the coolest marketing agencies out there, this is the place to be! This position will be working at the HQ in Las Vegas, where the rest of our awesome team works (though we are nationwide in scope). Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US.Starting pay is based on previous digital advertising experience in a professional environment – former agency setting always preferred – starting at $50,000 - $60,000 salary. CSMs can be promoted up to multiple tiers/levels beyond the initial salary, with each increased tier offering a substantial increase in base pay + usual bonuses and commission opportunities. Year-end performance bonuses are also available.Each Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation.You are responsible for scheduling calls with each of your clients at least one time per month. During these calls you review budgets, KPIs and overall results. You are expected to make suggestions for improvement and identify ways to add value. You are also encouraged to upsell to higher packages or add additional services.You are encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level. If they are personable and like to chit chat, take advantage – learn their kids ages, their dog’s name, their anniversary. If they prefer to be all business and dive right into the numbers, you can deliver.Responsibilities:Conduct monthly calls with each of your clients where you review budgets, KPIs and overall resultsManage the client relationship through effective communication, problem solving, and responding to requestsMaintain (and post for team) accurate records of meetings, decisions and next actionsEnsure that project deadlines and budgets are met, communicating and seeking approval of any changes to theseWork up to a comfortable min. of 80 clients and continue to growIdentify ways to grow client accounts through new business opportunitiesKeep the team and the client up to date with useful knowledgeAbility to lift at least 15 lbsAbility to sit for long periods of timeRequirements:Bachelor’s degree in marketing, communications or related field preferred, but not required3 years of experience minimum in an account manager or similar type of customer service role is requiredExperience with internet leads or any internet lead generation is a MAJOR plusExperience within insurance industry is a MAJOR plusExperience or familiarity with a marketing agency or digital marketing overall is a MAJOR plusExperience working with web development and SEO is a MAJOR plusExperience working with G-suite products is a plusKnowledge of social media management is a plusHave or willingness to get certified in Google Ads, Google Analytics and Facebook AdsAdept at working within a team of different peopleOrganized, with strong attention to detail and time management skillsAn effective communicator, both verbally and in writingPersuasive, able to sell work and ideas, and respond positively to feedbackFlexible and able to solve problemsResilient and positive in difficult situationsAble to juggle competing demands from clients and the agencyExtremely web and email savvyAbility to perform other duties as assignedWhat We Offer:Medical, Dental & Vision Insurance - At no cost to the employeeSupplemental, Disability InsuranceGenerous Paid Time OffIncredibly Fun Team Culture with Cross-Departmental Collaboration401k with Company MatchCareer Advancement and Cross-Training OpportunitiesWork From Home DaysAmazing Training, On-going Support, and Professional DevelopmentBonuses For Overall Company PerformancePaternity/Maternity LeaveCompetitive Pay starting at $50,000 - $60,000 + bonuses and commissionsMelon Local is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, political affiliation, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Melon Local, it’s about each individual bringing their A-game and good energy to a dynamic and inclusive workplace!EEO/ADA/DFWP/PWFA