Job Title

Position Title: Administrative Assistant Job DescriptionPerforms a wide range and administrative and clerical support activities to facilitate the efficient operation of the Communicare Management Services Organization. Ability to effectively handle a wide variety of processes and tasks as delegated by the MSO leadership team. Must demonstrate excellent communication and customer service skills.Experience: Previous health care administrative support or practice management experience preferred.Additional Requirements: Strong skills in Microsoft Office programs including Excel.STANDARDS OF PERFORMANCE· Understands and adheres to facility compliance plan and code of conduct.· Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.· Adhere to facility, department, corporate, personnel and standard policies and procedures.· Treats all patients, visitors, and co-workers with dignity and respect.· Always appears professional. Wears name badge at all times when in Communicare buildings.Teamwork· Takes initiative to helps the team, is flexible when asked to assist in other areas.· Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.· Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintainingan enjoyable and productive work environment.· Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.Customer Service· Demonstrates knowledge of the facility and services provided.· Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.· Answers telephone appropriate to department guidelines and avoids excessive transfers.· Provides superior customer service while never crossing therapeutic boundaries.· Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.Accountability· Adheres to attendance requirements. Utilizes correct procedure for taking time off.· Attends departmental and staff meetings as required.· Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely andaccurate manner.· Acknowledge mistakes and demonstrates willingness to learn and correct them.· Demonstrates passion and hustle in all work.JOB RESPONSIBILITIESRecord, compile, transcribe, and distribute minutes of meetings.Prepare and modify documents including correspondence, reports, drafts, memos, and emails.Prepare agendas and schedule for meetings. May need to participate in meetings as requested.Provides additional support to CEO and VPs, as requested.Perform general clerical duties to include, but not limited to: photocopying, faxing, mailing, and filing.Assists in coordinating schedulesMaintains awareness of highly confidential and/or important documents.Demonstrates excellent customer service skills in assisting co-workers and visitors in a prompt and courteous manner.May serve as IT and phone service liaison as requested.Handles all incoming telephone calls and exercise judgment as to the urgency and nature of the calls. Directs calls to appropriate staff.Coordinate travel as requested.Assists different departments, VPs, and team members with their travel, meeting, and any special requests.Help organize and execute Employee Engagement activities for the staff.Assists with onboarding new staff, as needed.Arranges, participates in, and implements, as directed, conferences and committee meetings.Provide additional support to other Directors as requested