Job Title

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error.This position is per diem, as needed. Employees are required to work Mondays and Tuesday and to have flexibility to work any of our other shifts schedules Monday - Friday. It may be necessary, given the business need, to work occasional weekends. Candidate must be able to train for 2 weeks - Monday - Friday - 7 AM - 3:30 PM.Location - 250 Bon Air Rd, Greenbrae, CA 94904The Per Diem Financial Counselor is responsible for assisting patients with navigating their insurance benefits, cost of service and financial assistance needs. Individuals in this role serve as a liaison between medical staff, patient financial services, insurance payers, patients, family members and other team members to ensure excellent patient care. This includes, but is not limited to the information outlined below:InsuranceVerification of insurance eligibility, benefits, and authorizationsNotifying insurance payers of patient admissionsEnsure appropriate insurance coverage is listed within a patient's accountFinancial AssistancePoint of contact for uninsured patientsCollaborate with Patient Financial Services and Med Data to screen patients for financial assistanceProvide estimates to patients for upcoming/current servicesCollectionsContact patients prior to their procedures and collect paymentsWork with patients to set up payment plans and loan programsAct as a liaison between patients and BCH upper management to create special payment arrangementsCustomer ServiceCollect confidential and sensitive information in a respectful mannerAssist patients, departments and providers with eligibility, benefits and authorization questions and cost informationRemain knowledgeable with changing workflowsTrainingOrienting and onboarding new team membersTesting and developing new workflowsUpdating reference guides as neededCollaborating with department trainers on new materials and training strategiesLeadershipNavigate difficult conversations resourcefully and respectfullyCommunicate protocols and complex terminology in a manner easy to understandMotivate teammates to achieve goals set by departmentComplete Revenue Cycle Overview Training to Include:Basic understanding of how each part of the Revenue Cycle is integratedShadow multiple parts of the Revenue Cycle (Scheduling, Authorizations, Registration, Billing)Ability to direct patients to the appropriate resource for questions regarding scheduling, authorizations, billing etc.Teach new hires Revenue Cycle Basics and how their job impacts the cycle overallPrimary Responsibilities:Greeting & registering patientsResponsible for obtaining all demographics and insurance informationPoint of service collectionsAuthorizations / NOA's from patients (or their representatives) and physicians in a courteous and efficient manner for billingProviding general information supportAnswering phonesOther duties pertinent to optimal patient experience, patient flow and efficient staff utilization are also expectedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of customer service experience1+ years of experience in an office or medical environmentAbility to work Mondays and TuesdaysAbility to complete 2 weeks of training Monday - Friday 7 AM - 3:30 PMAccess to reliable transportation & valid US driver's license Preferred Qualifications:Excellent computer skills to include Microsoft Outlook, (scheduling meetings and sending e-mails), Microsoft Word (create and send documents) and ability to navigate Window and have excellent keyboarding skillsKnowledge of insurance, coding, authorizations and revenue cycle Knowledge of medical terminologyComfortable handing cash transactionsComfortable with Electronic Medical RecordsSoft Skills:Oral and Written Communication SkillsConfidentialityMulti-taskingListeningIntegrityAttention to detailProblem Solving Able to use common office equipment with ease (credit care machines, copies/ scanners) Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #REDBy applying, you consent to your information being transmitted by StaffAttract to the Employer, as data controller, through the Employer’s data processor SonicJobs.See United Healthcare Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at