Job Title

Driven and customer-focused, the Team Leader – Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader – Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance. A day in the life as a Team Leader, Design & Trade...Lead designated team and manage associate workload as determined in partnership with the Assistant Store LeaderCoach associates on exceptional performance and maintain a strong visible presence in the department/work areaIn coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growthProvide specific and timely feedback about performance directly to associates and share observations with the Assistant Store LeaderPartner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicablePossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideFocus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performanceEnsure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviorsWhat you'll bring to the table...Strong communication and interpersonal skillsExcellent organizational and time management skillsStrong problem solving skillsDemonstrated ability to execute and drive resultsStrong delegation skillsData entry skillsRequired to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.We'd love to hear from you if you have...1+ years customer service or retail leadership experienceExperience with Microsoft Office, Google applications, computer systems and tablet devices Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekendsBy applying, you consent to your information being transmitted to the Employer by SonicJobs.See Crate & Barrel Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at