Job Title

Job Title: Case Coordinator Remote/onsite: Onsite with some remote possible but must live in the Nashville areaLocation Address: Nashville, TN 37203Shift : M – F, 7:30 a.m. to 4:00 p.m. or 8 a.m. – 4:30 p.m. Overview:The Case Coordinator supports the Case Manager in management and oversight of investigations handled by the Ethics and Compliance department for the life cycle of the investigation from intake to resolution. What are the desired traits/experiences that the Manager would most like to see?1. Ability to write at a collegiate level - (Will be writing a lot of legal close out memos) 2. Must be able to write on the executive level and must have critical thinking skills 3. Ability to maintain absolute confidentiality4. Experience in healthcare, regulatory compliance, human recourses or related fieldResponsibilities:Performs intake and administrative functions for complaints received by the Ethics and Compliance department. Performs intake of complaints or concerns reported to the company Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal. Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department. Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.Tracks investigations from intake to resolution.Tracks open investigations and makes appropriate status related entries in the electronic case files. Regularly communicates with the assigned investigators regarding the status of investigations. Ensures cases are appropriately closed in the electronic case management system once approved for closure. Maintains cases placed on Legal Hold. Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.Prepares case summaries, statistical reports and other administrative documents.Prepares case summaries, statistical reports and other administrative documents as needed.Prepares content for presentations, training and education functions as needed.Education & Experience:Bachelor's degree - Required5+ years of experience of relevant experience, preferably in a healthcare, regulatory compliance, human resources, or related field Or equivalent combination of education and/or experience -- Required