Pay: $18.50 per hourAt Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties & ResponsibilitiesWelcomes guests by greeting, answering questions, responding to requestsRegisters guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keysEstablishes credit by verifying credit cards or obtaining cashDirects guests to rooms by showing location on resort mapConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travelMaintains records by entering room and guest account dataCollects revenue by entering services and charges, computing bills, obtaining paymentMakes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirementsSecures guest's valuables by processing lost and found to the housekeeping departmentPrints appropriate reports and distributes to managementPrints or emails express check out folios to be distributed by security to departuresCompletes Manager on Duty trainingAssists accounting in the completion of researching any out of balance amounts each nightBatches credit cards and gift cards, researches variance each nightEnsures operating systems (Micros and OPERA) balance each nightResearches any balances in PI accounts nightly and checks them in and out each nightOrganizes credit card receipts by type nightlyBasic Qualifications & SkillsHigh School Diploma (or equivalent education/experience)Strong basic math skills (addition, subtraction, division, multiplication)Must be flexible regarding schedule, based on business demandsPrevious experience demonstrating strong customer serviceSuccessful completions of a criminal background check and drug screenDesired Qualifications & SkillsPrevious OPERA experiencePrevious experience balancing financial transactionsAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skillsPhysical RequirementsAbility to lift up to 20 lbs.Able to sit and/or stand for long periods of timePay Rate: $ /hrAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions: Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.
Job Title
Night Auditor