Job Title

Computer Operations SupervisorReq number:R6744Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Computer Operations Supervisor ready to take us to the next level! If you have strong experience in IT service management and team leadership, and are looking for your next career move, apply now.Job DescriptionWe are looking for an Computer Operations Supervisor to oversee and manage the daily activities of the technical team, ensuring operational excellence and adherence to service level agreements (SLAs). This position will be Full-Time and Onsite. With employees expected to work onsite 5 days per week, and travel to offsite client offices to resolve IT related issues or to deploy resources(25-40%).What You’ll Do Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident responseEnsure operational support coverage and adherence to service level agreements (SLAs)Monitor system performance and availability, ensuring timely resolution of issuesDevelop, implement, and maintain operational standards, procedures, and best practicesEnsure compliance with internal policies, industry standards, and regulatory requirementsPlan and manage the integration and support of new technologies into the FDOT environmentCollaborate with infrastructure and application teams to ensure seamless deployment and support of systemsLead, mentor, and develop a team of supervisors, project leaders, and technical staffConduct performance evaluations, training, and succession planningProvide input on business continuity planning and disaster recovery strategiesDrive continuous improvement initiatives to enhance service delivery and customer satisfactionProvide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical supportMonitor service ticket queue and resolve tickets as assigned; document work performed and resolutionsPerform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staffWhat You'll NeedRequired:Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident responseEnsure operational support coverage and adherence to service level agreements (SLAs)Monitor system performance and availability, ensuring timely resolution of issuesDevelop, implement, and maintain operational standards, procedures, and best practicesEnsure compliance with internal policies, industry standards, and regulatory requirementsPlan and manage the integration and support of new technologies into the FDOT environmentCollaborate with infrastructure and application teams to ensure seamless deployment and support of systemsLead, mentor, and develop a team of supervisors, project leaders, and technical staffConduct performance evaluations, training, and succession planningProvide input on business continuity planning and disaster recovery strategiesDrive continuous improvement initiatives to enhance service delivery and customer satisfactionProvide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical supportMonitor service ticket queue and resolve tickets as assigned; document work performed and resolutionsPerform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staffStrong knowledge of IT service management processes (incident, problem, change, and request management)Experience with enterprise-wide software rollouts, updates, and patch management activitiesFamiliarity with regulatory and security compliance standardsAdvanced troubleshooting skills for both hardware and software systemsTravel between FDOT locations required 25% - 40%Physical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorMust be able to communicate with customers/team members over the phone and in person Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etcReasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$87.00 - $93.00 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.