Job Title

Desktop Support TechnicianReq number:R6591Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Desktop Support Technician ready to take us to the next level! If you have Dell/HP PC hardware configuration and troubleshooting skills and are looking for your next career move, apply now.Job DescriptionWe are looking for a Desktop Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This position will be full-time and onsite in Trenton, NJ.What You'll DoThis role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.Package and deploy software via Microsoft IntuneConfigure Zscaler Private Access (ZPA) policies and groupsSupport hardware replacement and device setupTroubleshoot Windows 11 auto-enrollment and security featuresAssist with Android and cross-device enrollmentMigrate users from Avaya to Microsoft Teams PhonesProvision and manage accounts across Azure AD, GitHub, SalesforceRespond to Tier 1/2 technical support requestsMaintain system setup and support documentationWhat You'll NeedRequired:3 years of IT support or endpoint administration experience Windows 11 OS configuration and troubleshooting skillsDell/HP PC hardware configuration and troubleshooting skillsProficient with Intune AND Azure ADMS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience Familiarity with Microsoft 365 account managementExperience with ZPA or similar Zero Trust access toolsFamiliarity with GitHub and SalesforceKnowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflowsPreferred:Public-sector or multi-project environment experience is a plusPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-BS1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$35p/h - $43p/hThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.