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Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary  Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one  Extensive product and on the job/cross training opportunities with outstanding internal resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle (as applicable), Tools, and Equipment to complete all jobs Providing Scheduling and management support JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future you will do         The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills.  Must have attention to detail and excellent communication skills are required.  Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections.  Responsible for processing billing invoices.   How you will do it    Contact customer to communicate status changes  Professionally field customer complaints and attempt to resolve, involving supervisor when necessary  Validate and perform invoicing transactions for service calls in Oracle based computer systems daily  What we look for     Required    High School diploma or equivalent certification required  2 years administrative experience  Experience in Fire and Security or other major industries a plus  Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint  Excellent verbal and written communication skills A strong work ethic and ability to communicate effectively with upper management Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment Customer service mindset and high interpersonal savvy and approachable  Consistent pleasant and professional demeanor toward all levels of team members Ability to complete assigned tasks with a minimum of guidance and oversight Ability to prioritize multiple tasks  Must be able pass a pre-employment background and drug-screening   Preferred  Scheduling experience Other responsibilities could include:Coordinate schedules for service Inspection technicians Confirm appointments by calling the customers Process job closeouts Run reports to review service technician activity Make sure that emergency issues are prioritized and handled on a timely manner Return customer’s calls Other duties as assigned, which may include but are not limited to: Managing Inspection Sub Contractor Program (where applicable) Processing all Check Requests necessary for Inspection Dept. Process Inspection Reports and send or upload where necessary for jurisdiction compliance Assist with clerical and administrative duties including but not limited to ordering supplies, filing, faxing. Create file, assign customer numbers, distribution of paperwork Other duties as assigned   HIRING HOURLY RANGE: (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at