Job Title

Position Overview: The Capacity Planning Manager for Dealer Fixed Operations is responsible for analyzing, forecasting, and optimizing the operational capacity of dealership service departments. This role ensures that dealer resources"”including stall count, technician staffing, advisor staffing, and service throughput"”are balanced to meet customer demand and reduce service wait times. The ideal candidate combines strong analytical skills with hands-on experience in automotive fixed operations to drive operational excellence and customer satisfaction.   Key Responsibilities: Dealer Stall Count Management: Evaluate current and future stall requirements based on forecasted service volumes and recommend adjustments to maximize resource utilization. Technician Capacity Analysis: Track and analyze dealer technician staffing levels, identifying gaps and partnering with management to ensure optimal technician-to-stall ratios. Service Advisor Capacity: Assess advisor staffing needs relative to service demand and customer engagement, ensuring efficient customer flow and communication. Throughput Optimization: Monitor and improve dealer throughput by analyzing key performance indicators (KPIs), identifying bottlenecks, and implementing best practices for process efficiency. Days to Wait Reduction: Analyze and report on service appointment lead times, collaborating with dealership leadership to reduce days-to-wait and enhance customer experience. Forecasting and Planning: Use historical data, market trends, and predictive analytics to forecast capacity requirements and develop strategic staffing and facility plans. Reporting and Communication: Prepare regular reports and presentations for leadership, providing actionable insights and recommendations on capacity planning and operational improvements. Cross-Functional Collaboration: Partner with service management, HR, and training teams to ensure alignment of staffing, development, and operational goals. Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don't contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.