Job Title: Client Support Specialist (CSS) Location: Office Based – Waipahu, HI Position Type: Full-Time Job Summary: RCM Health Care Services is seeking a highly organized and detail-oriented person to oversee and coordinate the scheduling of school personnel across the state of Hawaii. The CSS will play a critical role in ensuring that schools are staffed with qualified professionals, managing daily scheduling needs, resolving conflicts, and maintaining strong communication between school districts, nurses, and internal teams. Key Responsibilities: Scheduling & Coordination: Develop and manage daily, weekly, and long-term nurse schedules for multiple districts across Hawaii. Ensure all shifts are properly staffed, proactively addressing any scheduling gaps or last-minute changes. Coordinate coverage for call-outs, vacations, and unplanned absences. Work closely with school administrators and nursing staff to ensure seamless operations. Communication & Support: Serve as the primary point of contact for school professionals regarding schedule assignments and changes. Communicate schedule confirmations, updates, and policies to employees and school district representatives. Maintain strong relationships with school leadership to ensure alignment with district needs. Address and resolve scheduling conflicts in a timely and efficient manner. Process Improvement & Efficiency: Identify and implement best practices to improve scheduling efficiency and reduce last-minute coverage issues. Utilize scheduling software and tools to streamline operations and enhance accuracy. Monitor staffing trends and recommend solutions to optimize nurse placement and utilization. Qualifications & Requirements: Experience in scheduling, coordination, or workforce management, preferably in healthcare or education settings. Strong organizational skills and attention to detail to manage complex schedules. Excellent verbal and written communication skills to interact with school administrators and school professionals Ability to work in a fast-paced environment and handle last-minute changes with ease. Proficiency in scheduling software, Microsoft, Google and database management. Familiarity with Hawaii’s school system and staffing regulations is a plus. Why Join RCM Health Care Services? Be part of a dedicated team committed to providing high-quality school nursing services. Opportunity to make a meaningful impact on student health and well-being across Hawaii. Competitive salary, supportive work environment, and growth opportunities. Salary: $45,000 - 50,000 annual starting salary Comprehensive benefits If you are a proactive problem solver with strong coordination skills and a passion for supporting healthcare professionals, we encourage you to apply! #AC1 #ACINT
Job Title
Client Support Specialist (CSS)