Job Title

Please note, this position is located at Crystal Mountain Resort in Enumclaw, WAFlex Year RoundWORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)+ Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offFree friends & family day-ski vouchers (Periodic allotment)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employmentPosition Title: Restaurant Manager - Summit / Tower 16 Business Unit: Food & Beverage Position Reports to: Senior F&B Managers Positions Reporting to this Role: FOH Lead(s), FOH staff, Tower staff Location: Washington Employment Status: Flex Year Round Pay Range: $32 - $36 + Benefits, Bonus eligible RESORT OVERVIEW, CULTURE AND VISION Crystal Mountain is the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure. We Embrace Empowerment We Honor Authenticity We Cultivate Collaboration We Prioritize Purpose JOB SUMMARY As a valued Restaurant Manager at Crystal Mountain, you will motivate, support and mentor staff and commit to providing excellent customer experience. As a leader, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction. At the Summit of Crystal Mountain, you will directly oversee the operations of the Summit House Restaurant, Tower 16, and any pop-ups and events at the Summit location. Duties for all venues are as follows. ESSENTIAL DUTIES Assists F&B Leadership in forecasting and supporting budget developmentResponsible for maintaining par levels and ordering productCoordinates product deliveries to venues with Shipping and Receiving teamResponsible for inventory input and calculation of COGsConduct staff meetingsSet schedules for the service staffManage and oversee venue operationsHelp achieve restaurant operational objectivesPlan and develop staff incentive programsRespond to customer concerns and questions in-person and electronicallyControl costs and minimize waste while ensuring high quality of preparationModel hospitality professionalism and nurture a positive working environment delivering exceptional customer service in daily operations and eventsMaintain a safe, healthy, and secure working environment holistically, including facility managementMaintain current reservations/waitlist system, POS, Inventory, operational systems and support with training when neededCollaborate with F&B leadership and Marketing to promote and market the businessCoordinate and embrace communication between front of the house and back of the houseRun daily pre-shift stand-up meetingsGather guest & employee feedback and recommend improvements to managementAssist in administering training programsMonitor labor and product expenses to remain within budget, forecasting, and financial goalsDeliver excellent customer serviceOther duties as assignedKNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 5+ years' experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity2 years' experience in banquets or cateringPOS experience required, MS Office experience requiredAttraction experience preferred with high volume experience in non-traditional venuesPositive attitude and excellent communication skills, in-person and electronicMust have Washington MAST CardMust have Washington Food Handler CardMust have the ability to ski/snowboard, or be willing to complete regular training until proficientPHYSICAL DEMANDS AND WORKING CONDITIONS This position is required to work evenings, weekends and holidays while in operation.Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer