Job Title

Bilingual Administrative AssistantReq number:R6986Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Administrative Support Specialist ready to take us to the next level! If you are bilingual in English and Spanish, and have strong data entry and PC skills, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Bilingual Administrative Assistant to perform a variety of administrative and staff support duties for the Special Resolution Department. This position will be full-time and onsite.What You’ll DoCollect and analyze dataMake outbound calls to follow up on customer issues as well as information gatheringReceive and route internal and external telephone calls and emails, the answers to which may involve the interpretation of policies and proceduresConduct thorough research and analysis on Toll Enforcement Invoice disputes and determine the best course of action to prevent further eventsManage interoperability agency requests for information and resolutions. Document and report activities to managementAssist and interact with customers in helping to resolve customer complaints and/or questions related to TOLL-BY-PLATE documents and other related enforcement activitiesWork with large volumes of data in an efficient and effective mannerPerform other duties or special projects as requiredWhat You'll NeedRequired:Bilingual in English and SpanishExtensive knowledge of office and administrative procedures and practicesExcellent verbal, written, communication, data entry, and PC skillsAbility to maintain strict confidentialityAbility to establish and maintain effective working relationships with diverse groups and individualsSkilled in spreadsheet and word processing programsAbility to utilize problem-solving techniquesAbility to work independentlyPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-CB1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$18.95 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.