Job Title

Field Support SpecialistReq number:R6998Employment type:Full timeWorksite flexibility:HybridWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Field IT Specialist ready to take us to the next level! If you have 2+ years in IT support, open to travel, and are looking for your next career move, apply now.Job DescriptionWe are in search for a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. This role will be full time and onsite. What You'll DoEnd-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field officesSystem Maintenance: Use a device management system to organize and distribute updates effectively and maintain device complianceSecurity Operations: Work with the endpoint security team to monitor user accounts and secure the environmentSecure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data setsIdentity Management: Manage user, group, and computer accounts within a centralized directory serviceTraining & Compliance: Assist with security awareness training and phishing simulationsTicketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portalField Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issuesWhat You'll NeedRequired:Windows 10/11 operating systemsMicrosoft 365 and Active DirectoryIOS and Android device managementBasic networkingField technician supportDesktop and laptop troubleshootingMobile device supportNetwork administration and supportSoftware installation and maintenancePeripheral device configurationHelp desk/telephone supportExceptional customer service skills with a commitment to user satisfactionStrong communication abilities for technical and non-technical audiencesPreferred:CompTIA A+, Network+, or similar IT certificationsExperience with macOS supportGoogle Workspace administration experienceExperience in government or conservation organizationsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the timeAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor#LI-KW1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$18 - $21 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.