Job Title

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow.  ResponsibilitiesServe as the primary point of contact for assigned enterprise restaurant brand accountsCoordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality deliveryDevelop account specific plans focused on maximizing customer satisfaction and deepen Xenial’s product portfolio within the accountsOwn the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfactionBuild and maintain senior-level customer relationships through consultative selling and promoting customer confidence in XenialSupporting QBR’s (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholdersPartner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.Act as an internal advocate for your customers by escalating issues and aligning services to their needsImplement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account statusMonitor account health, including contract renewals, support trends, and satisfaction metricsTrack and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and proceduresManage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-saleKEY ACCOUNTABILITY:Net revenue growthAccount retention & renewals Customer satisfaction / NPSTimely and effective issue resolutionStrategic relationship developmentExecution of account growth plansSkillsAttention to detailExcellent communication and interpersonal skills, including executive presenceSelf-StarterStrong project management and organizational capabilitiesDeep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environmentAbility to work cross-functionally and influence internal teamsStrategic thinker with a strong customer-first mindsetExperience with Salesforce, project management tools such as JIRA, and the Google suite of productsEducation and ExperienceRequiredBachelor’s degree in Business, Marketing, Hospitality, or related field5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology companyProven track record of managing complex, strategic accounts with high customer satisfaction and revenue growthPreferredSalesforce experienceExperience working with large, multi-location restaurant brandsExperience with Microsoft Office and/or Google suite of Products Working EnvironmentOffice with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.   Travel25-35%Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@.