Job Title

Pay: $23.00 per hourAt Great Wolf, the Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability.Essential Duties & ResponsibilitiesSupervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignmentsEnsures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift.Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects.Provides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to pack/guest concerns or requests and escalates to leadership or other departments as appropriateUnderstands and participates in scheduling of staff, execution of labor management and forecastingConducts daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of staff, providing real time feedback and coachingParticipates in recruitment and selection of talent for the housekeeping teaPartners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPParticipates with leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsRequired Qualifications & SkillsHigh School diploma or equivalent experiencePrevious experience with janitorial, laundry, housekeeping, or similar experienceExperience and basic knowledge of Microsoft Office and general software systemsDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as neededDesired Qualifications & TraitsPrevious experience in a leadership/supervisory capacityPrevious cleaning experience at a high volume hotel or public facilityBilingual, English and SpanishPhysical RequirementsAble to lift up to 30lbsAble to push/pull up to 100lbsAble to bend, stretch, and twistAble to stand and walk for long periods of timeAble to climb multiple flights of stairs on daily basis and walk frequentlyAble to work with chemicals according to directionsPay Rate: $ /hrAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:   Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.    Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.