Job Title

Job SummaryThe Regional Maintenance Manager is responsible for supervising the operations of a single-family rental home maintenance department including oversight of Maintenance Supervisors, Maintenance Technicians, Customer Service Representatives (FS) and vendors. This position ensures that the overall physical aspects of the properties and the experience of residents meets Company standards and all applicable laws.  Associates in this position will spend a portion of their time in the field visiting properties within the assigned region and managing a team of Maintenance Technicians.Essential Job Duties and ResponsibilitiesRecruit and hire all Maintenance Technicians and Maintenance Supervisors for their regional team.Directly supervise the Maintenance Technicians and/or Maintenance Supervisors to ensure work order duties are performed to satisfaction. Provide coaching and performance management where needed.Manage Maintenance Technicians’ schedules, training and equipment, overtime, mileage reimbursement and work expenses.Ensure Maintenance Technicians are appropriately scheduled for processing work orders through a third-party dispatch vendor by providing oversight, feedback and manual adjustment of technician schedules.Ensure all maintenance activities performed in the field are properly tracked by technicians in the appropriate systems of record.Review and approve scopes of work and pricing for contracted repairs up to approval threshold and ensure appropriate approvals have been given before work is performed.Assist in the identification, onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team.Liaise with property management staff to develop an effective, proactive team which works together to achieve objectives.Review and understand company maintenance reports, identify improvement opportunities and drive performance improvement. Train Maintenance Technicians in administrative procedures, repair techniques, and company policies.Report and monitor maintenance deficiencies and equipment failure trends.Ensure technicians utilize and adhere to preventive maintenance programs and processes.May conduct field visits to resolve challenging resident service issues.May act as technical expert to guide maintenance technicians in completion of repairs.May be involved in approval of contractor invoices for payment.Attend company-provided training for supervision and individual development.Comply with all Company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.Other duties as assigned.Education and/or ExperienceHigh School diploma or equivalent.Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required.2+ years’ experience as a supervisor or manager is required.Skills/Specialized KnowledgeAbility to read, write, understand, and communicate in English; multi-lingual a plus.Ability to use a personal computer and proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel, as well as tracking systems and willingness to learn new software systems.Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.Excellent customer service and interpersonal skills; ability to relate to others.Excellent verbal and written communication skills.Strong organizational and time-management skills.Ability to perform basic mathematical functions.Ability to read and comprehend budgets.Comprehension of federal fair housing laws and any applicable local housing provisions.Ability to multi-task, make quick and effective decisions, and analyze and resolve problems.Ability to cope with and defuse situations involving angry or difficult people.Ability to negotiate, influence and gain consensus.Ability to successfully delegate, manage a team, conduct interviews, and train others.Ability to set and meet goals and consistently meet deadlines.Ability to maintain flexibility and creativity in a variety of situations.Ability to maintain confidentiality.Ability to drive an automobile.Required Licenses or CertificationsCurrent driver license and automobile insurance.One or more of the following certifications are a plus but not required:EPA Certification, Type I and II.CPO certification (pool).Other licenses and/or certifications as required by state law.Other RequirementsMust maintain professional appearance. Ability to be at work on a regular and consistent basis; Overtime may be required for this position. Ability to work weekends and non-traditional holidaysMust comply with all safety regulations, including the use of safety goggles and gloves when appropriate.Must be reachable at all times via phone or pager, except during approved time off.Must be available to work on-call or when needed due to staffing shortages.Some travel may be required.May need to provide basic hand and power tools.Physical and Mental DemandsStanding, walking, and/or sitting for extended periods of timeFrequent climbing, reaching, and use of fingersModerate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearingSustains substantially recurring movement to fingers, hands, wrists, legs, and feetAbility to lift and/or move an excess of 50 pounds or moreAbility to use standard maintenance equipmentAbility to operate assigned equipment and vehiclesAbility to verbally communicate to exchange informationWork EnvironmentIndoor and outdoor field environmentExposure to atmospheric conditionsTravel from site to siteWork and/or walk on various types of surfacesWhy UsWe stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:Competitive pay and an annual bonus program for all associatesGenerous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays401k with matching company contributionsAwesome work environment with casual dressTeam events and gatheringsEmployee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.Build a foundation here and apply today!Salary RangeThe salary range for this position is: $67,875.00 - $117,650.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and BenefitsTo attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:Annual bonus programHealth, dental, vision, and life insuranceLong-term and short-term disability insuranceGenerous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays401(k) with company matching contributionsAwesome work environment with casual dressTeam events and gatherings (Pre- and Post-Covid)Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected] all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.  #LI-SG1