Job Title

Position Summary:  The MRA Dealer Advisor is the primary support resource for Material Return Authorization (MRA) activities across the Mopar dealer network. This role assists dealers with navigating the full MRA process, ensures compliance with Mopar return policies, and supports internal teams with reporting, trend analysis, and special return situations including dealer terminations and buy/sell transactions.  This position supports two major MRA claim categories: Policy Claims - Parts returned for administrative or operational reasons (not damaged). Quality Claims - Parts returned due to damage, manufacturing issues, shortages, or incorrect items received.   Key Responsibilities:  MRA Claim Support & Review:  Guide dealers through accurate MRA claim submission.  Troubleshoot issues related to packaging, documentation, hazmat blocks, and label generation.  Provide directions on whether a claim is policy or quality related.   Claim Administration: Support Dealer Generated Returns (DGR), Return Allowance (RA), guaranteed returns, and Mopar"‘requested returns.  Ensure adherence to Mopar timing, fee structures, and eligibility requirements.  Assist dealers with damage timelines, shortages, incorrect part issues, and concealed damage cases.  Support the MRA resolver group inbox  Oversee Buy/Sell and Termination return processes.  Validate eligibility and documentation based on Mopar guidelines.   Internal Reporting & Process Improvement:  Maintain internal claim reporting and trend analysis.  Recommend process or policy improvements based on claim activity.  Provide training on MRA processes, DealerCONNECT navigation, and return best practices.  Partner with Business Centers, ICT, and PDC operations for escalated issues.    Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance. That's why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don't contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.