Job Title

Overview: GovCIO is currently hiring for System Administrator/Software Analyst to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position. Responsibilities:  Provide technical support: Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems. Diagnose and resolve issues: Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions. Handle support requests: Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system. Escalate complex problems: Report significant or recurring issues to higher-level support teams (Tier 3 or higher). Maintain systems and documentation: Install and configure software, document internal procedures and FAQs. Communicate with users: Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution.  Qualifications: Bachelor's with 5-8 years (or commensurate experience) Required Skills and ExperienceProficiency in operating systems (Windows). Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive. Knowledge of troubleshooting Adobe issues. Knowledge of Microsoft Application Suite. Knowledge of EDMS and Active Directory. Knowledge of SharePoint.Ability to diagnose and resolve technical problems efficiently. Ability to follow previously defined troubleshooting processesExcellent verbal and written communication skills to explain complex technical issues clearly to non-technical users. Patience and empathy to provide top-notch service and ensure user satisfaction. Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs). Ability to work independently and as part of a team. Clearance Required: US Citizenship is required to obtain and maintain Public TrustPreferred Skills and ExperienceExperience with SNOW and ticketing software is preferred.   Posted Salary Range: USD $61,850.00 - USD $70,000.00 /Yr.