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Job Title


Clinical Operations Manager- Hospice


Company : Crossbridge Hospice


Location : Grand Rapids, MI


Created : 2026-04-10


Job Type : Full Time


Job Description

At Crossbridge Hospice, we believe a role is truly fulfilling when it aligns with your personal values, reflects your interests, leverages your strengths, and supports your professional growth. Our mission—people caring for people—guides everything we do. We are committed to cultivating a workplace where individuals feel empowered to thrive, both personally and professionally.By thoughtfully matching people with roles that resonate with their purpose and aspirations, we foster a culture rooted in authenticity, innovation, and shared growth. When individuals bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.Our MissionTo provide compassionate, patient-centered hospice care that honors the dignity of every individual; people taking care of people.Culture & ValuesOur people are the heartbeat of our mission. At Crossbridge Hospice, we recognize your unique talents, nurture your growth, and celebrate your compassion. Together, we’re building a community that leads with integrity and serves with heart.Clinician-led teams built on compassion and respectA supportive environment where every voice mattersCommitment to dignity for patients, families, and staffIntegrity and empathy at the core of all we doWhy You’ll Love Working With Us:Competitive compensationHealth, Dental, Vision, Disability & Life Insurance401(k) Retirement PlanTuition ReimbursementProfessional Licensing & Certification Renewal ReimbursementPaid Time Off + Paid Holidays + Floating HolidaysMileage ReimbursementSupportive Team EnvironmentMission-driven leadership that values your voice and expertiseOpportunities to growDo meaningful work that impacts patients and families every dayHow you will contribute: The Manager of Clinical Operations is a Registered Nurse that participates in all activities related to the delivery of hospice care, including establishing standards for clinical qualifications and overseeing the assignments of hospice clinical personnel to ensure high‑quality, patient‑centered end‑of‑life care.Success in this role requires compassion, strong operational and clinical judgment, excellent communication skills, and the ability to lead teams through sensitive and deeply meaningful experienceHow you will make an impact: Hire, develop, and support staffEnsure regulatory compliance and staff educationOversee reporting, documentation, budgeting, and program evaluationsCoordinate IDG, QAPI, and Governing Body meetingsMaintain a safe, well‑run office environmentSupport growth strategy, staffing needs, and community outreachReview performance metrics for CMS and internal standardsManage volunteers and oversee onboardingEnsure accurate public materials and quality patient experienceThe Experience and Skills You’ll BringRegistered Nurse licensed in the state of practice Two years or more of supervisory and/or administrative experience managing clinical teams5 or more years of nursing experienceMust maintain a valid driver’s license and good driving recordDemonstrates a broad base knowledge of community health nursing and competent clinical skillsAbility to be available in person or telephonically to assist with after-hours administrative on call responsibilitiesProficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and OutlookExcellent verbal and written communication skills with demonstrated leadership abilityExcellent organizational skillsAbility to travel (up to 25% or as needed)Preferred Knowledge, Skills or Experience:Certified Hospice and Palliative NursingHospice experiencePrevious experience in handling new hospice referrals from first contact through admission