Job Title

ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more. ALPLA values their employees, work-life balance, personal growth, compensation and sustainability. What Can You Expect From ALPLA Health and Wellness Care Program- Benefits  Child Care Benefits Dependent Care Cost Savings Program Recognition programs; Promotional opportunities 401K Retirement Plan and excellent Matching Plan Medical, dental, vision plan Education assistance program/tuition reimbursement Short term, long term and life insurance paid by ALPLA Paid vacation; paid holidays   What You Will Enjoy Doing Main Responsibilities: Provides PC hardware and software support with majority focus on the Microsoft Windows platform. Sets up, configures, and supports internal and/or external networks. Develops, maintains and supports all systems, applications, security, and network configurations with regular system maintenance to address issues promptly and proactively. Install and connect network devices including servers to maintain local area network and server systems Troubleshoots network performance issues including Wi-Fi infrastructure. Recommends and installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Implements, maintains and monitors system backups, data files and monitors system configuration to ensure data integrity. Configures and maintains account master data information in Active Directory. Incident handling via ServiceNow management, execution, and escalation when necessary to appropriate teams. Provides technical support via phone, emails, and remote tools and onsite visits to end-users with timely resolution. Supports ALPLA’s proprietary systems. Maintains accurate and up to date list of IT assets. Develops and maintains IT vendor and partner relationships. Develops, maintains, and provides guidance and training to end users. Coordinate with cross functional IT Teams and organizational units to provide support and successful project execution.   What Makes You Great Education: Minimum 2-year Degree (Associates) in related field or equivalent required Experience:  Experience with MS Office 365 applications including Teams, SharePoint, OneDrive, and other Microsoft Suite applications including Windows Server 2016 and other Microsoft Suite applications including Windows Server 2016 and 2019. Skills: Good computer skills Great communication skills Dependable Detail Oriented Ability to multi-task Ability and willingness to learn new programs/functions quickly Strong organizational skills Strong troubleshooting skills in a fast-paced environment Advanced systems/networking concepts such as TCP/IP, DNS, DHCP, Active Directory, SCCM, VMWare, Cisco DNA, and Service Now Willing and able to travel up to 25%    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to stand, walk, reach with hands and arms and very occasionally to climb or balance. The employee is frequently required to use hands to finger, handle, or feel, stoop, kneel, crouch, or crawl and talk or hear. The employee is regularly required to sit. The employee must regularly lift and/ or move up to 10 lbs, frequently lift and/or move up to 30 lbs and occasionally lift and/or move more than 50 lbs. Specific vision abilities required by this job include close vision. It is required to act in a safe and environmentally responsible manner at all times by adhering to all ALPLA policies and procedures and Safety Standards (OSHA). #salary #SVC ALPLA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ALPLA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ALPLA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ALPLA will not tolerate discrimination or harassment based on any of these characteristics.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.