Job Title

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.The Associate Tech Support Analyst provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.Primary Responsibilities:Serve as the on-site escalation point of contact for clinicians seeking technical assistance on-siteMust be willing and able to travel on-site to provide IT Support within a 50-mile radiusPerform on-site troubleshooting through diagnostic techniques and pertinent questionsProvide effective communication to the customersDirect unresolved issues to the next level of supportLog and record issues and resolutionsParticipate in On-Call rotation to Provide After-hours supportInstall workstations, printers, phone and fax machines computers and appropriate software applications and ensure that all are in good working conditionProvide technical expertise/training to end-users as needed to resolve equipment or software issuesDiagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as requiredPrioritize and manage heavy workload in a dynamic and diverse environmentWork with minimal direction but remain focused on critical and priority itemsAdapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assignedCoordinate new access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password informationDirect the activities of outside contract resources to support hardware installations and/or repair as necessaryAssure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programsComplete and maintain an inventory process to track new and old equipment and softwareEnsure that all assets are properly tracked and documented for management audit and legal purposesImproves and implements procedures as needed and/or assigned. Consistently works to develop and maintain positive and professional relationships with all internal and external customersSupports the vision and values of Optum and abides by all policies and proceduresCollaboration:Work with other departments to resolve issues for internal staff and external clientsFollow-up and update cust