Job Title

/*/*Job Description/*/*Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Fidlar Technologies designs, sells, installs and supports land records management solutions for counties. At Fidlar Technologies, we pride ourselves on being a dynamic and innovative organization that values exceptional talent. We are currently looking for a dedicated Software Support professional to join our team and contribute to our mission of delivering top-notch services for our partners. If you are passionate about technology and enjoy working in a collaborative environment, we want to hear from you!/*/*Overview:/*/*As a Software Support Specialist at Fidlar, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for troubleshooting technical issues, while also providing clear and kind communication with partners and stakeholders, alike./*/*Responsibilities:/*/*Prioritizes making all client interactions positive and productive.Responds to and resolves customer technical inquiries and issues via phone, e-mail or chat.Assists partners with installation and issue resolution.Utilizes a database of technical product information to inform decisions and recommendations.Records client interactions.Utilizes problem solving skills to resolve technical issues.Escalates more complex inquiries to a higher level team./*Note: Salary commensurate with experience. Please submit your resume for consideration. Fidlar Technologies is an equal opportunity employer./*Job Type: Full-timeBenefits:* 401(k) matching* Dental insurance* Employee assistance program* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Retirement plan* Vision insuranceSchedule:* 8 hour shiftAbility to Commute:* Davenport, IA 52806 (Preferred)Ability to Relocate:* Davenport, IA 52806: Relocate before starting work (Preferred)Work Location: In person