*Job Summary:*Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.IT Supervisor is responsible for supervising the IT Engineer Support while they complete repairs and installations. IT supervisor will supervise that upgrades and maintain a company's computer systems, including databases, mainframe systems, data communication networks and software programs.*Responsibilities*:· Receive and count stock items, and record data manually or using computer· Serve as the first point of contact for customers seeking technical assistance over the phone or email· Answer user inquiries regarding software and/or hardware operation to resolve issues· Set up equipment for employee use, performing and/or ensuring proper installation of cables, operating systems and/or appropriate software· Oversee Set up of system account and email· Oversee Set up of mobile devices· Refer hardware/software problems and/or defective products to vendors/technicians for service· Administration of Windows Server Systems and local area network infrastructure· Perform remote/on site troubleshooting through diagnostic techniques and pertinent questions· Determine the best solution based on the issue and details provided by users· Pass on any unresolved issues, feedback, or suggestions by users to the internal and external IT team· Identify and suggest possible improvements on procedures· Monitoring and maintaining networks and servers· Upgrading, installing, and configuring new hardware and software to meet company objectives· Creating user accounts and performing access control· Documenting processes, as well as backing up and archiving data· Record events and problems and their resolution in logs· Perform other related duties as assigned/*Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time; This description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned/**Qualifications:*· Expert experience operating Microsoft Office Suite software· Problems-solving skills· Critical thinking skills· Leadership and coaching skills· Detailed-oriented with excellent organization skills· Tech savvy with working knowledge of office automation products, database, and remote control.· Good understanding of computer systems, mobile devices, network, and other tech products· Ability to diagnose and resolve basic technical issues.· Proficiency in English, Japanese· Excellent interpersonal and communication skills· Customer-oriented and cool-tempered· Ability to deal with confidential information.· BSc/BA in IT, Computer Science, or relevant fieldPhysical Requirements:· Ability to lift/push/pull/carry up to 15 lbs. unassisted· Ability to enter and maneuver in confined spaces· Willingness to work overtime upon request in order to complete such tasks associated with the companyJob Type: Full-timePay: $75,000.00 - $78,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person
Job Title
IT Supervisor (Japanese Language Required)