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Job Title


Help Desk Technician


Company : Stenstrom Companies


Location : Rockford, IL


Created : 2025-12-02


Job Type : Full Time


Job Description

Are you a problem-solver who loves helping others and keeping technology running smoothly, then Stenstrom Companies wants to hear from you. We are a leading, well-established Midwest construction and service organization seeking a Help Desk Technician to support its growing team. This is your opportunity to work in a fast-paced, team-oriented environment where your technical skills and customer service mindset truly make a difference.Check out the role overview below If you are confident you have got the right skills and experience, apply today.*About the Role*You'll serve as the first point of contact for IT support across multiple locations"”resolving hardware, software, and networking issues, managing user accounts, and maintaining accurate IT documentation. You'll play a key part in keeping operations connected and efficient every day.*What You Will Do** Provide front-line technical support (in person, phone, and ticketing system).* Troubleshoot and resolve user issues related to computers, mobile devices, printers, and applications.* Manage onboarding/offboarding of employees, including account creation and device setup.* Maintain IT asset inventory and documentation.* Assist with system upgrades, security compliance, and other technology projects.*What You Bring** 1-3 years of IT or help desk support experience.* Strong customer service and communication skills.* Working knowledge of Windows OS, Microsoft 365, and networking basics.* Experience with help desk or ticketing systems preferred.* Dependable, organized, and eager to learn.*Why You'll Love It Here** Stable, long-standing company with a strong reputation.* Collaborative, supportive IT team environment.* Opportunities for professional growth and skill development.* Competitive pay and benefits.If you're looking for an opportunity to expand your IT career and make a real impact supporting a dynamic team, we'd love to hear from you.*Apply today* and join a company that values reliability, service, and teamwork.Job Type: Full-timePay: $20.00 - $24.00 per hourExpected hours: 40 per weekBenefits:* 401(k)* Dental insurance* Flexible spending account* Health insurance* Health savings account* Paid time off* Vision insuranceEducation:* Associate (Preferred)Experience:* IT support: 1 year (Required)Work Location: In person