Job Title

Job DescriptionJob DescriptionClinical Supervisor/Manager(Must be licensed in California and hold a Clinical Supervisor Certificate eligible for supervising BBS hours)Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.The Clinical Manager reports to the Clinical Director (CD) and supports all clinical processes within Pacific Center's Clinic. The Manager collaborates across Pacific Center's programs to ensure all client mental health services are delivered in alignment with State and County guidelines, reporting requirements, and Pacific Center's Mission, Values, and Diversity, Equity & Inclusion (DEI) initiatives.The Clinical Manager provides training, supervision, oversight, and support to service providers, and manages the day-to-day operations of onsite mental health services.(All tasks will be assigned according to the time on the employee's schedule per week. When working at 1 FTE, tasks will be assigned accordingly.)Primary Responsibilities: Provides leadership and clinical oversight to a multidisciplinary team, including clinicians, case managers, peer support specialists, and other direct service staff as assigned.Reviews and approves supervisee documentation, offering training and constructive feedback to ensure compliance with Pacific Center charting standards and regulatory requirements set by bodies such as the BBS, APA, and other applicable licensing or accrediting organizations.Responsible for utilizing Evidence Based Practice for the designated population/program to ensure high quality results and intended impactCompletes program reporting and data entry needs for contractors and Pacific Center Directors upon request.This includes but is not limited to writing narratives regarding program targets, outcomes, and needs that correspond with data.Conducts chart evaluations as Reviewer for CQRT (Clinical Quality Review Team)Provides oversight of initial referral and screening processes in collaboration with the Clinical Director and the Front Desk Clinical AdministratorSupports the clinic's referral process by networking with external providers to coordinate referrals and ensure continuity of care, and by responding to counseling request line calls that require management-level attention.Manages waitlist queue, approval, and referral process internally and with ACBHCS ACCESS and or any necessary referral partnersManages provider caseloads to meet targets for producing regulatory units of service weekly, monthly, and yearly. (65% of supervisees time must be providing face-to-face or other eligible community based support services)Works with the Clinical Director on client intake, assignments, and re-assignments as neededSupports CD as needed with interviewing, preparing, contracting and onboarding each cohort and other service providers and or staff as neededEnsures client care standards and timely completion of case documentation in alignment with legal and ethical standardsEnsures timely and accurate closure of charts and documentation following client termination, as well as the offboarding of service providersSupports the Clinical Director in the offboarding process for supervisees, including developing and implementing offboarding documentation procedures, collaborating with Billing and Operations and the Clinical Administrator to resolve any charting or billing discrepanciesWorks with the clinical team to update and maintain service manuals and guidesParticipates in supervision, staff meetings, consultations, travel, crisis/emergency coverage, as well as agency-wide meetings and training as required by the Clinical Director and Quality AssuranceResponsible for supervision of staff development and delivery of a full complement of services onsite and in the field, including but not limited to individual, family, and group counseling, individual rehabilitation and case management/brokerage and collateralDocuments and maintains all data collection, reporting, and charting records in accordance with Pacific Center and other relevant county regulatory policies/agenciesHosting regularly scheduled "drop-in" hours for training and check-ins with service providersHosting "on-demand" training and "live-work" sessions for tool use and documentation processes for individuals and/or small groups, as well as consultation as neededSupporting the CD as needed with any urgent issues that arise regarding staff needs and or client careAnswering inquiries in a timely and effective manner that suits diverse learning stylesResponsibilities may include offsite meetings, training, or other activities as required by business needsOther duties/projects as assignedMinimum Requirements and Qualifications:Licensed Mental Health worker (LCSW, LMFT, LPCC, or Licensed Psychologist)2+ years and Clinical Supervision of BBS interns with a Clinical Supervision Certification.Experience in specialty mental health services working with diverse communities, Adults, Older Adults, Youth, HIV Population, QTBIPOC and/or LGBTQIA+ community in a non-profit setting with a strong DEI frameworkPossess experience supervising clinicians and direct service providers in community mental health settings, and meet all minimum qualifications required for clinical supervision.Experience working with QTBIPOC Older Adults, Youth, and/or larger LGBTQIA+ community in a non-profit settingOnsite work at our downtown Berkeley location and some local travel required in the county and surrounding areasValid and current drivers license and personal vehicle registered and insured with your name listed as the driverAble to work independently and as a member of a therapeutic teamIs adaptable and open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstaclesAdjusts rapidly to new situations warranting attention and resolutionEffective at balancing a variety of needs from staff and clients; readily readjusts priorities to respond to pressing and changing demands.Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruptionManual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingersLight work that may include moving or lifting objects up to 25-40 poundsAbility to squat, bend at the waist, crouch, reach overhead and horizontally, and kneelRemaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computerFamiliarity with Medi-Cal fee-for-service documentation, including; case management and therapy services and meeting program reporting requirements of fundersFamiliarity with HIPAA, Mental Health / Clinical Services, Telehealth ServicesStrong ethical values, commitment to confidentiality, setting appropriate boundaries, and continued improvement of service deliveryExperience working on self-directed projectsExcellent technology and computer skills: Google Workspace, Word, Excel, Salesforce database, and EHR (electronic health record) experience etc3+ years experience in Administrative and/or Clinical Support or Management, Project / Program Coordination or Management, Document Control, Data Management, or any combination thereofMust be willing to work a flexible onsite schedule to accomplish all major responsibilities; This includes weekdays, evenings, and weekendsMust demonstrate experience and competence in working with at-risk and high-acuity populations, including individuals experiencing suicidality, self-harm, co-occurring substance use disorders (SUD), and moderate to severe mental health challenges. This role requires a manager who is comfortable and prepared to engage clients regardless of symptom severity or complexity, including those who cannot be turned away due to acuity COMPENSATION:101,000 - 109,000/year salary based on experienceFull-time Exempt position. 40 hrs a weekFull health Benefits (medical, dental, vision) for employee, paid 100% by organization (share-of-cost subject to change with fair warning)24+ paid holidays, including ten days of organizational closure: one week in winter, one in summer, and two floating holidays, in addition to numerous staff holidays, paid vacation PTO, covid PTO, wellness and medical PTO, and bereavement.ACCESS to free CEUs and training APPLICATION PROCESS:Applications will be received and considered on a rolling basis until the position is filled. Please send your application materials including your cover letter, and resume to Please upload proof of licensure and supervisor certification to be considered for the position. ABOUT THE PACIFIC CENTER:Pacific Center for Human Growth is a 501(c)3 non-profit organization and an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. QTBIPOC, LGBTQIA+, and multilingual candidates are especially encouraged to apply. Pacific Center for Human Growth is an LGBTQIA+ mental health clinic in Alameda County, and a critical resource for the health and wellness needs of the local LGBTQIA+ and QTBIPOC communities. xijylhu Founded in 1973, Pacific Center has, for decades, offered low cost individual, couples and family mental health services; HIV support services; peer support groups; older adult services; and a vibrant youth program for the LGBTQIA+ community in Alameda County and beyond.