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About the Role & Team:This is a salaried role at Disney's Hilton Head Island Resort DVC (Disney Vacation Club). The Guest Experience Manager -Custodial Operations & Housekeeping will provide leadership to our Public Areas, Housekeeping Cast, and Warehouse Operation. There will be an emphasis on both off stage public area cleanliness, exterior building cleanliness, utility assignments, Guest Service and satisfaction ratings, financial objectives, and inventory control. They will provide direction to, coach, develop and lead Cast Members to provide excellent Guest and Cast Service. They will consistently deliver on the Disney Leader Basics and Disney Service Basics, the Disney Leadership Competencies, and technical aspects of the role.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.This role reports to the Executive HousekeeperWhat You Will Do:Responsible to manage the day to day Custodial & Housekeeping Operations at Disney's Hilton Head Island ResortCoach, develop, lead, and inspire a diverse team of hourly Cast Members to provide exceptional Cast and Guest serviceResponsible for maintaining public area cleanliness, waste management, and recycling.Responsible to create and maintain hourly work schedules through partnership with Labor ManagerModel the Five Key Disney ServiceEnsure Cast Members are delivering on public area cleanliness standardsCoach and recognize to drive continuous improvementRequired Qualifications & Skills:High School Diploma (or equivalent)Motivate and inspire Cast MembersCapacity to multi-task, follow-through and attend to detailsComputer proficient (will succeed using MyTime, Launch, Hotsos, Workday)Effective verbal and written communication and presentation skillsDemonstrated coaching and leadership skills (ability to manage conflict/resolution)Ability to display a high level of enthusiasm in leading a teamFlexible to adjust work schedule according to operational needs (including weekends, second shift and holidays)Preferred Qualifications:Bachelor's degree in hospitality management or related disciplineMinimum one year resort and/or water park experience in Custodial, Housekeeping, Front Office, and/or RecreationPrevious leadership or coordinator experienceClear understanding of interconnected relationships of all lines of businesses within a resortAbility to be proactive, resourceful, and flexible in addition to being a self-starter with proven initiativeDemonstrate problem solving skills, as well as continuous improvement processAdditional InformationDisney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. xijylhu Learn more about our benefits and perks at benefits.