Job Title

Job DescriptionAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.* Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact* Cross-sell bank services and products* Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task* Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels* Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures* Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures* Establish and maintain solid working relationships with all levels, departments, and locations within FCBI* Consistently meets critical xijylhu deadlines and other performance targets or requirements* Must be available to work all weekdays and holidays, within Bank operating hours* Perform other tasks requested by supervisors as they relate to the bank and its functionsPhysical Requirements:* Must be able to remain in a sitting stationary position for extended periods of time* Constantly operate a computer and other office machinery* Ability to lift up to 25 poundsFNBT is an equal opportunity employer.