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Job DescriptionJob DescriptionCompany DescriptionAre you the right candidate for this opportunity Make sure to read the full description below.Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it's not just what we do, it's who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.Job DescriptionIf you're looking for a hands-on role in a fast-growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team.Apply today and join a team that puts patients and people first.Days & Hours: Monday-Friday 8am-430pm. You will be traveling between Ridgewood, Astoria, and Carroll GardensEssential ResponsibilitiesOversee, day-to-day administrative functions and general office duties for assigned Metro Clinics.Ensure the front desk and aides are staffed appropriately to support assigned clinics. Train and onboard staff on all systems and procedures.Disciplinary action for employees (FD, Aides)Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operationalCollaborate with therapists and staff to ensure the best possible outcome for the office.Effectively communicate expectations of administrative procedures of the roleEnsuring staff is knowledgeable of and performing standard operating procedures.Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.Point of contact for all clinic complaints, issues, customer service line items"Face" of the clinic support team, for communications and clinic pulse checks and resolutionInternal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc.Weekly visits and touchbases for 10+ clinicsHandle patient concerns and escalationsPerforms other duties and assignments as required.Knowledge & Skills RequiredStrong Microsoft 365 and outlook (accuracy a must).Must possess excellent time management and organizational skills.Knowledge of regulatory standards and compliance requirementsMust work effectively with all management levels and staff affiliates.Must have strong interpersonal skills, maturity, and good judgment; demonstrate a positive can-do attitude; have effective communication skills with a diverse range of individuals.Highly effective soft skills requiredExcellent interpersonal/ communication skills, both verbal and written.The ability to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.Must have personal means of transportation to be able to travel to multiple locations/sites  Physical RequirementsWhile performing the duties of this job, the staff member is frequently required to walk, stand; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.The above statements are meant to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, completing tasks and demands and to seek supervisory assistance as appropriate.Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the company's services (may include: visitors, patients, staff members, or others).QualificationsHigh school diploma or GED is required.One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.One year of experience in a customer service-oriented role is strongly preferred.Proficiency in Google Suite is required.Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concernsAbility to work effectively within a team environment.Excellent interpersonal skills and the ability to quickly adapt to new programs.Ability to successfully complete in-service training.Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.Ability to maintain a professional attitude and conduct in the welfare of patients.Strong record-keeping and report-writing skills.Ability to use logic and problem-solving skills to resolve issuesAbility to work independently under tight deadlines in a rapidly changing environmentExcellent time management and organizational skillsWe're looking for career-minded individuals interested in long term-opportunities, not seasonal or temporary rolesAdditional InformationWhat We Offer!Competitive compensation package401(k) plan with company matching optionsGenerous Paid Time OffA rich benefits package, including medical, dental, life and long-term disability insuranceProgressive Leadership Development ProgramsNew York's 529 College Savings ProgramEmployee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum BenefitsFSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from workCompany Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards CelebrationAnd much more!The anticipated base salary range for this position is $66,300-$66,300. Salary is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography. xijylhu Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company's plan.