Job Title

Job DescriptionJob DescriptionProvide support to the Bristal communities and serve as a resource in the area of Resident ServicesVisit the communities regularly to meet with the Executive Director and Resident ServicesAssist the Executive Director as well as Regional Vice President of Operations in responding to any resident concernsEvaluate effectiveness and efficiency of processes in the Resident Services Department and provide input/recommendations to the VP of Resident Services and Quality Compliance regarding same to ensure quality servicesParticipate in updating of Resident Services policies/procedures as neededEnsure company standards are met and company policies/procedures are followed in the Resident Services Department including infection control criteria by regular visits to the communitiesEvaluate resident services and care through intermittent resident evaluations and direct observation of services provided including but not limited to personal care and medication assistanceIn conjunction with community ED, develop training plan for of new Resident Services Directors -- Director of Wellness (DOW), Assistant Director of Wellness (ADOW), Director of Case Management (DCM), Director of Reflections (DOR) - to include mentoring and hands-on educationOffer ongoing support, education, and guidance to all Resident Services Directors through routine visits to the communitiesAssist VP of Resident Services with identification of education needs of the Resident Services Department & Quality ComplianceDevelop general training programs as identified or specified by the COO or Vice President of Resident Services and Quality ComplianceCoordinate education programs for the Resident Services Department including but not limited toThe development of specific classroom education pertinent to Resident ServicesManagement of the training calendarsPreparation of shared training materialsUse of various training techniques to optimize staff learning, i.e., lecture, printed materials, hands-on demonstration, role-playing, group sessions, one-on-one training, etc.Assist communities in coordinating outside training programs with the communities including assuring proper credentials received prior to trainingProvide direct education as needed or as directed by the VP of Resident Services and Quality ComplianceReview staff education through effective tracking systemMonitor the effectiveness of training and education provided through quality assurance/performance activities which include one-to-one observations throughout the community work areasAssist community DOW's with staff competencies as neededConduct Quality Assurance/Performance Improvement audits at the communitiesSupport the communities during Department of Health inspectionsDevelop relationships with outside training entities to foster educational and recruitment opportunitiesParticipate in the OSHA Respiratory Program including reviewing employee Respirator Medical Evaluation QuestionnairesWhen necessary, perform full Director of Wellness responsibilities at a Bristal community in the absence of such individual Compile routine xijylhu reports documenting training efforts and effectiveness of sameIn conjunction with Human Resources staff and Executive Directors, monitor and investigate employee injuries and/or exposuresAs directed by the VP of Resident Services and Quality Compliance, monitor various trends and compile reports as neededEstablish and maintain healthy, positive, and productive interpersonal relationships with all team membersMaintain strict confidentiality regarding knowledge of resident information as well as company confidential mattersDemonstrate the ability to communicate and receive constructive feedback in a positive mannerMaintain current clinical knowledge and working knowledge of assisted living regulations as well as best practicesCreate and maintain an atmosphere of warmth, personal interest and positive emphasis as well as create a calm environmentAct as a role model for team membersPerform all other responsibilities and tasks as deemed necessary by the COO or the Vice President of Resident Services and Quality Compliance