Job Title

If you're someone who notices details, builds better systems, and leads teams toward excellence, this role is for you. We're hiring a Housekeeping Manager to elevate an already high-performing operation, someone who values training, accountability, and exceptional guest experience.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.We're *Gather Vacations' largest luxury vacation rental and property management team*, built on a culture of high standards, collaboration, and continuous improvement. Our *small, driven team operates at a high level*, and we're looking for a leader who thrives in that environment.This role offers meaningful responsibility, leadership growth, and deep operational exposure. You'll help shape standards, develop teams, and influence the quality of hospitality delivered across our full portfolio.You'll oversee and mentor our third-party housekeeping partners, maintain luxury standards across every home, and collaborate closely with operations, maintenance, and owner relations to ensure a flawless guest experience.*Key Responsibilities**Vendor Training & Development** Train and empower 3rd-party housekeeping teams to meet high standards of quality, efficiency, and consistency.* Foster accountability through clear expectations, positive coaching, and structured feedback.* Conduct periodic audits and quality-control inspections to ensure adherence to brand expectations.* Build strong relationships that inspire pride and performance across all cleaning partners.*Operational Management** Maintain cleaning schedules aligned with guest arrivals and departures.* Collaborate with maintenance, guest services, and operations teams to ensure homes are guest-ready on time.* Identify bottlenecks or recurring cleaning issues and implement proactive solutions (supply shortages, time management, property-specific challenges).* Monitor and analyze housekeeping metrics (turnover times, cleanliness scores, guest feedback, vendor performance).*Accountability & Quality Assurance** Hold vendors accountable for timeliness, communication, and presentation standards.* Implement corrective actions and improvement plans when quality issues arise.* Conduct regular site visits and surprise audits to ensure consistency.*Communication & Relationship Management** Serve as the point of contact between the company and housekeeping vendors.* Communicate professionally with homeowners regarding property readiness and care standards.* Work collaboratively with vendors to resolve issues quickly and respectfully.*Strategic & Proactive Improvements** Evaluate tools, systems, and workflows to improve turnover efficiency and reduce errors.* Anticipate operational challenges during high seasons and plan resources accordingly.* Collaborate with leadership to develop scalable systems and SOPs for growth.*Who You Are** You're *ambitious* and ready to grow "” not just within a role, but as a leader.* You love *solving problems* and finding smarter ways to get things done.* You take *ownership* "” when something goes wrong, you fix it and improve the process.* You see every home as a reflection of your team's pride and craftsmanship.*Qualifications** 2+ years of experience managing housekeeping, operations, or vendor teams (hospitality or property management preferred).* Strong leadership and communication skills"”able to motivate, train, and hold others accountable with professionalism.* Proficiency with task and scheduling software (Breezeway, Track, or similar platforms).* Excellent organizational and problem-solving abilities with a proactive mindset.* Ability to multitask in a fast-paced, service-oriented environment.* Valid driver's license and reliable transportation to visit properties.* Strong problem-solving abilities and the capacity to make quick, effective decisions* Must be willing to participate in our rotating emergency phone schedule when assigned.* Ability to work flexible hours, including weekends and holidays, based on property turnover schedules* Maintain valid drivers license, and reliable transportation* Ability to lift 50 pounds*Why You'll Love It Here** You'll have *autonomy* to innovate and build new systems that actually get implemented. xijylhu * You'll work with a team that values *growth, learning, and professionalism* "” not micromanagement.* You'll be part of a company that's growing fast in HawaiÊ»i's luxury vacation rental market "” and you'll grow with it.* You'll get to represent the *spirit of aloha and kuleana* "” doing things the right way.Job Type: Full-timePay: From $50,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time offWork Location: In person