Job Title

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii. Contribute to the operation daily, including working with guests and cast members and resolving any guest situations Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures provide feedback to ensure cleanliness, service and product quality standards are met Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms Conduct daily pre-shift breakout meetings to communicate relevant information to cast members Supervise daily staffing levels and shift coverage needs Support local projects and monitor supervise any potential impacts to the guest and cast experience Minimum one year working in a housekeeping role Passion for service and commitment to safety awareness Operational guest service experience and skills Proficiency in basic computer functions vital to operate in a Windows environment and other technologies Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs) Flexibility to work varied hours, including evenings, overnight, weekends and holidays Housekeeping experience working in a luxury hotel Knowledge of chemicals, materials, cleaning technique and equipment Multilingual skills Disney offers a rewards package to help you live your best life. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. xijylhu A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.