Job Title

Overview:Do you have the skills to fill this role Read the complete details below, and make your application today.To represent Six Flags Great America as a front-line customer service liaison and to assist Guests with any special needs and concerns in a courteous and efficient manner. Duties may also include assisting with Guest entry and sales, processing, and production of tickets, passes, and memberships.Responsibilities:Essential Duties and Responsibilities:* Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees.* Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis.* Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.* Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person.* Assist Guests with coupon inquiries and ticket adjustments.* Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.* Use a computer with specialized programs to assist Guests.* Accurately operate a computer system to create a pass or membership using register or online media.* Assist Guests with THE FLASH PASS program inquiries and activations.* Promotes THE FLASH Pass to guests in assigned locations and provides accurate information including various offerings and price points.* Able to register guests using Qsmart mobile and guide guests as to how to use the service.* Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.* Scan all Guests' tickets, passes, and memberships to ensure that they are valid.* Observe strict confidentiality regarding all situations.* Maintain cleanliness standards in all Guest Services locations and throughout the park.* Assist with data entry tasks regarding Guest situations using a computer.* Willing and able to work the various positions within the Guest Services Department.* Adhere to all park and department policies.* Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings.* Assist with other Guest Services Department functions as directed by the leadership team.Qualifications:Skills and Qualifications:* Minimum Age: 17* Good problem solving, analytical and organizational skills.* Ability to work without direct supervision and make crucial decisions independently.* Cash handling experience preferred.* Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends.* Prior computer usage required.* Ability to learn and use multiple computer programs.* Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.* Must be able to work a variety of shifts, including weekends and holidays.* Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.* Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.* Must be able to walk up to 2 miles per day over various surfaces. xijylhu * Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.* Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude* Must have strong teamwork skills and the ability to work with others