At Carp's Complete Exteriors, we don't just install siding and windows.We deliver what we call the Carp's 5-Star Experience "” a premium, communication-driven, highly organized remodeling process that homeowners rave about and refer for years to come.Please make an application promptly if you are a good match for this role due to high levels of interest.We are not a volume contractor.We are not a "cheap and fast" company.We are a systems-driven, design-focused, high-standards team that believes communication and experience matter just as much as craftsmanship.We are growing "” and we are looking for a Client Experience Manager who wants to be the face, voice, and emotional glue of our customer journey.If you love organization, communication, building relationships, and creating unforgettable experiences "” this role is for you.Compensation: $62,000 yearly with health insurance and 2 weeks PTOCompensation:$62,000 yearlyResponsibilities:Answer inbound calls and respond to web inquiries with professionalism and energyQualify homeowners and book high-quality appointments for the sales teamLead onboarding calls and set clear expectations for homeownersManage all client communication inside CRMEnsure precise data entry, documentation, and file accuracy across all active projectsTake ownership of accurate data entry and documentation to support job costing, financial accuracy, and other key operational functions that keep projects on trackProactively monitor projects to prevent communication breakdownsDrive 5-star review collection and long-term client relationship initiativesQualifications:Highly organized with strong attention to detailExcellent communicator (phone, text, email "” warm but professional)Comfortable using CRM systems and technologyProactive mindset "” you solve problems before they become issuesEmotionally intelligent "” you read situations wellPositive, upbeat personality that clients feel comfortable withGrowth-oriented and excited to be part of a scaling companyAbout CompanyAt Carp's Complete Exteriors, we live by and serve the team, clients, and community by upholding our Core Values - BUILD: B - Be Problem Solvers and Servant LeadersWe approach every challenge with a solutions mindset, prioritizing service to our customers and giving back to our community.U - Uphold Integrity and TrustWe are ethical, transparent, and committed to being trusted advisors. Every decision reflects our dedication to doing what's right.I - Invest in ExcellenceAttention to detail and craftsmanship are at the heart of everything we do. We ensure the work is done right the first time or made right because our customers deserve an exceptional construction experience.L - Listen with HumilityWe practice "shut up and listen," valuing humility and understanding to better serve the needs of our customers and team members. xijylhu D - Deliver with PurposeEvery project, interaction, and action is completed with care and a focus on exceeding expectations, leaving a lasting positive impact.#WHGEN2Compensation details: 62 Yearly SalaryPI8defb54c29
Job Title
Front Office Manager