Job Title

*Service Operations Specialist ( ON- SITE) *Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.*Location: Freeland, WA*The Service Operations Specialist ensures seamless support and operation of the primary OSS/BSS system. This role is essential in maintaining accurate reporting, providing reliable Tier technical support, and supporting billing processes. By contributing to operational efficiency and customer satisfaction, the Specialist plays a crucial role in the success of our services. The Specialist helps to enhance departmental operations and customer satisfaction. *This position is located on-site in our Freeland location.**DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO: ** *Data Reporting:* Prepare and update pivot table reports weekly, monthly, and as needed to ensure the delivery of accurate and timely data insights.* *Billing Support:* Serve as a backup for billing functions, handling the process with precision and adherence to strict deadlines.* *Technical Support*: Provide Tier technical system support to internal users, effectively resolving technical issues while minimizing the need for repetitive instruction.* *Communication:* Engage with a diverse group of employees, delivering technical and functional information in an accessible way.* *Data Management:* Utilize SQL queries and advanced Excel features, such as pivot tables and data filtering, to fulfill various reporting requirements.* *Documentation:* Maintain and update system management processes, support resolutions, and reporting workflows to promote clarity and knowledge continuity.*MINIMUM REQUIREMENTS:** Associate degree in a related field (e.g., Business, Information Systems, or Computer Science) or equivalent technical training is required, with a preference for experience in telecom or related industries preferred* Two years of experience in a similar support or reporting role, ideally within a telecom or service industry environment, with demonstrated experience in SQL and Excel data functions.* Proficient in SQL for data querying and advanced Excel, including creating pivot tables and formulas.* Accurate in billing and reporting tasks, consistently meeting deadlines.* Engage effectively with diverse employees and communicate complex information clearly.* Skilled in troubleshooting issues and quickly adapting to changes in systems.* Committed to keeping up with software updates and actively pursuing self-learning opportunities to stay current with evolving software systems and related technologies.* Pre-employment and ongoing drug screens required* Must be eligible to work in the USA* Pass background checkWhidbey Telecom is an Equal Employment Opportunity EmployerWhidbey Telecom is a smoke-free and drug-free workplace*Benefits:*Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include:Health, Dental, Vision, and Life InsurancePaid Time OffPaid holidaysEmployee Assistance Program401 (k) -Company matchingWT Employee service discount (if eligible)Other Compensation _ID=6692076Pay: $25.12 - $45.48 per hourExpected hours: No more than 40.0 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* On-the-job training* Paid time off* Vision insuranceApplication Question(s):* Are you at least 18 years of age or older? xijylhu Education:* Associate (Preferred)Experience:* customer transactional data: 5 years (Required)* of SQL query skills?: 1 year (Required)* using VLOOKUP and pivot tables: 1 year (Required)Work Location: In person