Job Title

Position Title:Homebuyer Assistance Program Analyst (Down Payment Assistance) and transaction coordinator.Organization:United Housing Resources (UHR)Reports To:Executive Director / Program Manager.Position SummaryThe Homebuyer Assistance Program Analyst is responsible for evaluating applicants seeking up to $100,000 in down payment assistance, ensuring compliance with UHR and department of comer guidelines, and delivering excellent customer service throughout the process.This role combines financial analysis, compliance review, and client engagement to help underserved families successfully achieve homeownership.Key ResponsibilitiesApplication Review & Financial AnalysisReview and analyze applications for eligibility (income, assets, debts, AMI limits)Verify supporting documentation (tax returns, pay stubs, bank statements)Calculate income accurately per program guidelinesIdentify financial risks and inconsistencies.--Compliance & File ManagementEnsure all files meet UHR and funding requirementsMaintain complete, audit-ready documentationTrack and manage application pipelineDocument approval/denial decisions clearly.To be considered for an interview, please make sure your application is full in line with the job specs as found below.Client Communication & SupportCommunicate with applicants via phone, email, and textProvide clear guidance on missing documentsDeliver excellent, respectful, and culturally competent serviceFollow up consistently to move applications forwardCoordination with StakeholdersWork with loan officers, agents, and partnersProvide updates on applicant statusSupport smooth transaction flow to closingReporting & TrackingMaintain accurate records of:Applications receivedApprovals/denialsProcessing timelinesSubmit weekly pipeline reportsQualificationsRequired:Background in accounting, finance, mortgage, or underwritingStrong attention to detailExcellent communication skillsExperience reviewing financial documentsPreferred:Experience with housing programs or xijylhu down payment assistanceKnowledge of AMI guidelines and mortgage basicsCRM or file management systems experienceCore CompetenciesAnalytical thinkingCustomer service excellenceOrganization & time managementIntegrity & confidentialityProblem-solving mindset COMPENSATION + BONUS STRUCTUREBase Pay (Recommended)$28-$35/hour Performance Bonus (Quarterly) Productivity Bonus3-5 files/month = $100Accuracy BonusError rate Customer Service Bonus4.5 + rating= $300Compliance Bonus100% audit-ready files → $300·        Submit all documents to commerce→ $200